Warranty and Returns
Your happiness is our happiness and we want you to love your new purchase. Please contact customer service regarding any items you may be unhappy with <<HERE>>. If you are not happy with your purchase, we will refund your money for any reason within the first 14 days. After that time, you're still covered by the DUFMOD 1 year warranty on manufacturing defects. Buyers are responsible for shipping and handling fees.
RETURN SHIPPING COSTS & PACKAGING
Buyers are responsible for shipping and handling fees. Carefully package your item, ideally in the same packaging that we used to ship it to you along with its packing materials. We advise that you send the item with your order details confirmation shipment invoice, tracking and signature required in case of loss. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking. *Please note: we recommend writing down your return tracking number so you can track the status of the return yourself. Once our warehouse has processed your returned item your funds will be released in full.
DUFMOD prides itself on complete costumer satisfaction. On the rare occasion a customer may receive a defective item, either damaged during shipping or one that slipped through the quality control net at our manufacturers facility. If that ever happens to you, please contact our customer support team at firstname.lastname@example.org and our team will be more than happy to help you.
ON SALE ITEMS
Items must be returned in their original packaging and be in new condition. If your item was purchased on sale, you can return any item discounted less than 25% for any reason within 7 days of receiving your purchase as long as it is complete and unused. After 7 days and within 14 days, you will receive store credit or an exchange. After 14 days there are no refunds or exchanges, or if the product was purchased at more than a 25% discount.
AUTHENTICITY / WARRANTY
TEXTILES / ACCESSORIES: DUFMOD only carries merchandise that is authentic, first-run, and purchased directly from the artisans / supplier. Please be aware that with handmade products may vary slightly due to the organic nature of the material. There may be small workmanship errors, including occasional missing threads, and color or shape distortion.
ELECTRICAL: DUFMOD warranty's electrical products against manufacturing defects for the first 6 months from the time of purchase, and will replace or refund your purchase in the event such problems occur (not applicable to on sale items).
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days after we issue the refund (how long depends on your card issuer).
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
Please contact DUFMOD customer service if you have any further questions.